1. How long does order processing take?
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
2. How long does shipping take?
Once your order has been shipped, delivery typically takes 3–7 business days within the United States, depending on your location and the shipping carrier.
3. Do you provide tracking information?
Yes. Once your order is shipped, you will receive a shipping confirmation email with tracking details. Tracking information usually becomes active within 24 hours.
4. How much does shipping cost?
Shipping costs are clearly displayed at checkout before payment is completed. We do not charge any hidden shipping fees.
5. What is your return policy?
We accept returns within 14 days of delivery, provided that:
- The item is unused and in original condition
- The product is returned in its original packaging
- The return request is approved by our support team
For full details, please review our Refund & Returns Policy page.
6. How do I request a return?
To request a return, please contact us at:
Email: help@glamdealstore.com
Include your order number and reason for return. Our support team will guide you through the next steps.
7. When will I receive my refund?
Once your return is received and inspected, refunds are processed within 7 business days. Refunds are issued to the original payment method used at checkout.
8. Are there any items that cannot be returned?
Yes. The following items are non‑returnable:
- Items marked as final sale
- Used, opened, or damaged products
- Items returned without original packaging or accessories
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or a full refund at no additional cost.
10. Can I cancel my order after placing it?
Orders may be canceled only before they are shipped. Once an order has been dispatched, it must follow the standard return process.
11. How can I contact customer support?
You can contact us using the details below:
Glam Deal Store
Address: 1215 Northeast Grant Street #A, Hillsboro, OR, 97124, USA
Email: help@glamdealstore.com
Phone: +1 832‑251‑1431
Business Hours:
Monday – Saturday | 10:00 AM – 7:00 PM (EST)