Frequently Asked Questions

Where does Glam Deal Store ship?

We ship within the United States only. We do not currently ship to other countries, so there are no customs duties or import charges on any order.

Where do orders ship from?

Orders are shipped through our fulfilment partners. Whatever route your parcel takes, standard delivery is estimated at 6 to 10 business days from the day you order, and responsibility for your order stays with DEKOTA HOPPE LLC from the moment you pay — if anything goes wrong, you deal with us, not with a supplier.

The products themselves are manufactured overseas. Each product page lists the country of manufacture in its specifications, so you can see it before you order. We are a reseller and not the manufacturer — full details are on our About Us page.

How much does shipping cost?

Standard shipping is free on every United States order. There is no minimum spend and no threshold to reach — standard shipping shows as $0.00 at checkout on every order. Express shipping is available for $15.00 if you need the order faster.

How long does delivery take?

Orders are prepared and dispatched within 1 to 2 business days. After dispatch, standard delivery normally takes 5 to 8 business days, giving an estimated total of 6 to 10 business days from the day you order.

Express shipping normally arrives 2 to 3 business days after dispatch.

Business days are Monday to Friday and exclude U.S. federal holidays. Delivery dates are estimates, not guarantees — carrier delays, severe weather and address problems can push a delivery beyond the estimate. If that happens, contact us and we will chase it for you.

Will I receive tracking information?

Yes. When your order is dispatched we email a shipping confirmation with the tracking number and carrier to the address you used at checkout. Tracking can take 24 to 72 hours after dispatch to show its first scan. If tracking has not moved for five business days, email us with your order number.

Where do your product photos and specifications come from?

The product photographs and specifications on this website are supplied to us by the manufacturer or supplier of each item. They are not photographs taken by us, and the same images may appear on other websites selling the same product. We are an independent reseller and not an authorised dealer for any third-party brand. We rewrite supplier specifications into plain English and remove anything we cannot verify.

What is your return policy?

Eligible products can be returned within 30 calendar days of delivery. Email support@glamdealstore.com first so we can authorise the return and send you the correct return destination and instructions. Please do not send anything back before you hear from us. Full conditions are in our Return & Refund Policy.

Who pays for return shipping?

For an approved change-of-mind return, the customer pays the return shipping. If the item arrived damaged, defective or incorrect because of a seller or fulfilment error, we cover the eligible return shipping and arrange the resolution.

Can I cancel my order?

Yes — you can cancel at any time before the order enters fulfilment. Fulfilment normally begins within 1 to 2 business days of ordering, so contact us as early as you can. Email support@glamdealstore.com with the subject line Cancellation Request and your order number.

Once an order has entered fulfilment we can no longer stop it. In that case you can refuse the delivery or return the item under our Order Cancellation Policy.

When will I get my refund?

Once we receive and inspect an approved return, we issue the refund to your original payment method and email you to confirm. Your bank or card issuer then takes approximately 5 to 10 business days to show the credit — that part is controlled by them, not by us.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. All prices are in United States Dollars (USD). We never take payment over the phone and never send invoices asking you to pay outside the website.

Are your wellness products medical devices?

No. Everything we sell is a general consumer product. Our wellness and personal-care items are not medical devices, they are not FDA cleared or approved, and we make no claim that they diagnose, treat, cure or prevent any condition.

Do you have a physical store?

No. Glam Deal Store sells online only. Our address at 500 Pidgeon St, San Diego, CA 92114 is our registered business address for correspondence. It is not a warehouse or a retail shop, and we do not offer local pickup. Please do not send a return there before it has been authorised — email support first and we will confirm the correct return address.

How can I contact Glam Deal Store?

Email: support@glamdealstore.com
Phone: +1 346-351-6432
Support hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time

We reply to most messages within 1 to 2 business days.

Glam Deal Store is operated by DEKOTA HOPPE LLC, a California limited liability company (entity number 202354816926), 500 Pidgeon St, San Diego, CA 92114, United States.